Support

Help, without
the hold music.

Most answers are right here. If not, email us. We’re real people and we never need your vault contents to help.

Contact us

privacy@pocketvault.app

Tell us your iPhone model, iOS version and PocketVault version (Settings › About). Never send your password, recovery words or vault files; we will never ask for them.

Forgot your password or pattern

  1. On the lock screen, tap Recover.
  2. Enter your 12 recovery words in order.
  3. Choose a new password.

No recovery words and no other way in? Then the vault can’t be opened, by you or by us. That’s the cost of real encryption, and why we ask you to write the words down on paper.

Moving to a new iPhone

  1. On your old iPhone, open PocketVault › Settings › Backup.
  2. Tap Back up to iCloud, or Save an encrypted .pocketvault-backup file to Files or a drive. Tap Check to verify a saved file.
  3. On your new iPhone, install PocketVault and choose Restore on the welcome screen.
  4. Pick the iCloud snapshot or the file, then unlock with your password or recovery words.
  5. Using Plus? Turn on Sync afterwards in Settings if you want both iPhones to stay in step.

Repeat for each vault you want to bring across. Face ID is off after a restore; turn it on again in Settings.

Deleted the app?

Deleting PocketVault deletes the vault on that iPhone. iCloud backups you made stay in your iCloud until you remove them, and saved backup files stay wherever you put them. Reinstall, choose Restore, and unlock with your password or recovery words.

Removing originals from Photos

After you add from Photos, PocketVault checks the encrypted copy reads back correctly, then offers to delete the originals. Photos keeps deleted items in Recently Deleted for up to 30 days, so empty it if you want them gone now. If you use iCloud Photos, they’re removed there too.

PocketVault Plus & billing

  • Restore Purchase: Settings › PocketVault Plus › Restore Purchase.
  • Cancel yearly: iPhone Settings › your name › Subscriptions › PocketVault.
  • Refunds: Apple handles them at reportaproblem.apple.com.
  • If Plus ends, nothing is deleted. You keep opening everything; you just can’t add past the free limits.

Quick answers

I forgot my password. What now?

On the lock screen tap Recover and enter your 12 recovery words. You’ll then choose a new password.

How do I move PocketVault to a new iPhone?

On the old iPhone, open Settings › Backup and tap Back up to iCloud, or Save an encrypted backup file. On the new iPhone, install PocketVault, choose Restore on the welcome screen, pick the iCloud snapshot or file, and unlock it with your password or recovery words.

I deleted the app. Can I get my vault back?

Only from a backup. Deleting PocketVault deletes the vault on that iPhone. If you made an iCloud backup or saved a backup file, reinstall, choose Restore and unlock it with your password or recovery words.

How do I restore my Plus purchase?

Open Settings › PocketVault Plus and tap Restore Purchase, signed in with the Apple Account you bought it with.

How do I cancel PocketVault Plus yearly?

Open the iPhone Settings app, tap your name, then Subscriptions, choose PocketVault and tap Cancel Subscription. Apple handles all billing.

Does Face ID stop working sometimes?

Yes, on purpose. If your Face ID enrolment changes, PocketVault turns that unlock off until you sign in with your pattern, password or recovery words. It never falls back to your iPhone passcode.